Research Publication: “One app to trace them all? Examining app specifications for mass acceptance of contact-tracing apps” (EJIS)

Our article,  “One app to trace them all? Examining app specifications for mass acceptance of contact-tracing apps” has been published in the European Journal of Information Systems. 

In this study, we investigate how COVID-19 tracing apps need to be specified to facilitate mass acceptance across heterogeneous parts of the population.

Thanks to my co-authors Simon Trang, Manuel Trenz, Welf Weiger, and Monideepa Tarafdar.

Source from: Simon Trang, Manuel Trenz, Welf H. Weiger, Monideepa Tarafdar & Christy M.K. Cheung,  (In Press), One app to trace them all? Examining app specifications for mass acceptance of contact-tracing apps, European Journal of Information Systems, DOI: 10.1080/0960085X.2020.1784046

Internet Research Emerald Literati Awards for Excellence 2020

We are pleased to announce the 2020 winners of the Internet Research Emerald Literati Awards for Excellence. The awards celebrate and reward the outstanding contributions of our authors, reviewers, and editorial team.

Outstanding paper
Hornik, J., Shaanan Satchi, R. and Rachamim, M. (2019), “The joy of pain: A gloating account of negative electronic word-of-mouth communication following an organizational setback”, Internet Research, Vol. 29 No. 1, pp. 82-103.

Highly recommended papers
Khobzi, H., Lau, R. and Cheung, T. (2019), “The outcome of online social interactions on Facebook pages: A study of user engagement behavior”, Internet Research, Vol. 29 No. 1, pp. 2-23.

Park, S., Kwak, K. and Lee, B. (2019), “Policy compliance and deterrence mechanism in the sharing economy: Accommodation sharing in Korea”, Internet Research, Vol. 29 No. 5, pp. 1124-1148.

Wang, N., Liang, H., Ge, S., Xue, Y. and Ma, J. (2019), “Enablers and inhibitors of cloud computing assimilation: an empirical study”, Internet Research, Vol. 29 No. 6, pp. 1344-1369.

Outstanding Associate Editor
Hongxiu Li, Tampere University, Finland
Xiaoliang Shen, Wuhan University, People’s Republic of China

Outstanding Reviewers
Tommy Chan, Northumbria University, UK
Yi Wu, Tianjin University, People’s Republic of China
Xiabing Zheng, University of Science and Technology of China, People’s Republic of China

Deadline Extension [HICSS2021 Mini-track]: Social Media and e-Business Transformation

Track: Collaboration Systems and Technologies

Mini-track: Social Media and e-Business Transformation

HICSS-54 | January 5 – 8, 2021 | Grand Hyatt Kauai

Paper Submission Deadline (July 15, 2020: 11:59 pm HST)

Social media are online platforms that facilitate global collaboration and information sharing among users. New social media applications in e-business and e-commerce appear everyday and results in enormous shocks to the ecosystem of individuals and businesses. Consumers can easily obtain information from a vast, geographically dispersed group of people in social platforms. Meanwhile, social media data provides a wealth of valuable insights for companies to build strategies that help to create value for customers and promote their business. Furthermore, social media are commonly used in organizations to improve relationships among employees and nurture collaboration and the sharing culture.

The aim of this mini-track is to provide a forum for the exchange of innovative research ideas and dissemination of research results related to social media in nowadays e-business environments, such as AI and machine learning, omnichannels, innovation. It also aims to raise awareness in terms of the latest developments in social media and address the business and techno-social challenges of using social media data. This mini-track is open to all types of research, conceptual, theoretical and/or empirical. Examples of possible topics of interest include (but are not limited to):


  • The adoption, usage, and impact of social media upon consumers and businesses
  • Social media strategies and e-business models
  • Social commerce and omnichannels
  • Social media for customer relationship management
  • Social media engagement and consumer behavior
  • AI and machine learning and social media strategies
  • Enterprise social media, organizational learning and knowledge management
  • Crowdsourcing, collective intelligence, collaboration, problem solving with social media
  • Innovation and social media
  • Social identity, social capital, and social roles related to the use of social media
  • Dark side of social media: privacy invasion, security issues, online storming and online shaming
  • Policy, governance, and security issues related to the use of social media

More information:

High quality and relevant papers from this mini-track will be selected for fast-tracked development towards Internet Research ( Internet Research (IntR) is an international and refereed journal that is indexed and abstracted in major databases (e.g., SSCI, SCI, ABI/INFORM Global), with the impact factor 4.109 in 2018.

Mini-track Co-Chairs:

Christy M.K. Cheung, Hong Kong Baptist University (Primary Contact)
Matthew K.O. Lee, City University of Hong Kong
Christian Wagner, City University of Hong Kong
Marten Risius, University of Queensland

Research Publication: Understanding massively multiplayer online role‐playing game addiction: A hedonic management perspective (Information Systems Journal)

Our article,  “Understanding massively multiplayer online role‐playing game addiction: A hedonic management perspective” has been published in Information Systems Journal.In this study, we investigate MMORPG addiction using a hedonic management perspective. The results show that both perceived positive mood enhancement and perceived negative mood reduction positively correlate with the extent of MMORPG addiction. Furthermore, achievement and immersion affordances are positively associated with the duality of hedonic effects, whereas social affordance is not.

Thanks to my co-authors Zach WY Lee and Tommy KH Chan!

Source from: Lee, Z.W.Y., Cheung, C.M.K., & Chan, T.K.H.,(In Press), Understanding Massively Multiplayer Online Role-Playing Game Addiction: A Hedonic Management Perspective. Information Systems Journal

Research Publication: Tired of cheerful Facebook posts? You are not alone

We all know about the beautiful lives of our Instagram and Facebook “friends”. From fancy meals in Michelin restaurants to jetting off to exotic beach paradises, it seems everyone but us is living the dream! Yet, as social network users showcase an unabashedly upbeat image of their lives, it seems we become envious and start doing the same, triggering an endless loop of upward social comparisons and envious feelings that is eroding the atmosphere of Social Networking Sites (“SNSs” ).

In a recent research paper, Professors Wenninger, Cheung, and Krasnova identify three behavioral strategies – self-enhancement, gossiping, and discontinuous intention – and investigated how users of Facebook –a leading SNS– in Germany and Hong Kong adapt these strategies to cope with their envious feeling. Defined as a painful emotion triggered by an unfavorable upward comparison with someone who possesses something we desire but don’t have, envy is a negative emotion we feel as inequity. Striving to feel better, we are compelled to try to reduce the gap with those we envy.

On SNS, we share socially desirable, carefully selected, positive information about ourselves (i.e., self-enhancement) as a way to promote ourselves and “level-up” with those we envy, while we gossip or even engage in cyberbullying in an effort to bring them down. Some of us even discontinue the use of an SNS as a resolution to stressful social exposures. Given culture plays an important role in how individuals cope with envy, it was expected that people from a more individualist culture (in this case Germany) would privilege self-enhancement and avoidance, while those from a more collectivist culture (Hong Kong) would be more likely to resort to gossiping.

Findings demonstrate that Facebook users from Germany and Hong Kong engage in all three strategies to cope with envy on SNSs. Yet, that while users from Germany – the individualistic culture – are indeed more prone to use self-enhancement, users from both Hong Kong and Germany appear to equally use gossiping and avoidance to deal with envy.

The research suggests that beyond provoking negative emotions, envy triggers the use of coping strategies that have a corrosive impact on SNSs. While self-enhancement is generally benign, gossiping can lead to cyberbullying, an increasing problem. Meanwhile, users tired of trying to keep up with the lifestyle standards set by their online peers may simply decide to close their accounts. SNSs should thus seek to reduce exposure to envy-provoking content while doing more to understand how envy impacts their activities.

The study also carries some lessons for ordinary users like us: let’s try not to feed the cycle by exaggerating the good aspects of our lives and talking badly about others online!

1 Wenninger, H., Cheung, C., & Krasnova, H. (2019). College-aged Users Behavioral Strategies to Reduce Envy on Social Networking Sites: A Cross-cultural Investigation. Computers in Human Behavior, 97, 10-23.